Website Maintenance Terms & Conditions

1. Plugin Updates

  • All WordPress plugins will be updated on a monthly basis to ensure compatibility and security.
  • Updates will be performed during off-peak hours to minimise disruption.

2. Theme Updates

  • The WordPress theme will be updated on a monthly basis or as new versions are released.
  • Any major updates requiring significant changes will be communicated in advance.

3. WordPress Updates

  • The WordPress core software will be updated monthly or as new stable versions are released.
  • Critical security updates will be applied as soon as possible.

4. Security Monitoring

  • Continuous monitoring for security threats, malware, and vulnerabilities.
  • Immediate action will be taken to mitigate any detected threats.

5. Backup Services

  • Monthly automated backups of the website, including all content and databases.
  • Backups will be stored securely off-site and can be restored upon request.

6. Prevention of Spam

  • Implementation of anti-spam measures to prevent spam comments and submissions.
  • Regular monitoring and adjustment of spam filters.

7. Hack Prevention

  • Regular security audits to identify and fix vulnerabilities.
  • Implementation of firewall and other security measures to prevent hacking attempts.

8. Update of Website Patches

  • Application of all relevant security patches and updates to the website and its components.

9. Removal of Spam Comments

  • Regular removal of spam comments from the website.
  • Monitoring and adjustment of spam filters to minimise future occurrences.

10. Reconnection of the Instagram Feed

  • Regular checks and reconnection of the Instagram feed to ensure continuous display.
  • Troubleshooting any issues related to the Instagram feed integration.

The following is only included in ‘The Works’ package:

11. SSL Certificate Management

  • Regular monitoring and renewal of SSL certificates to ensure encrypted connections.
  • Troubleshooting and resolution of any SSL-related issues.

12. Basic SEO Optimisation

  • Monthly review and optimisation of website content for search engines.
  • Implementation of basic on-page SEO strategies.

13. Testing of Forms

  • Regular testing of all forms on the website to ensure proper functionality.
  • Troubleshooting and fixing any form-related issues.

14. Testing of Checkout Processes (For eCommerce websites only)

  • Monthly testing of the checkout process to ensure a smooth user experience.
  • Troubleshooting and resolving any issues related to the checkout process.

15. Third-party Integration

  • Regular monitoring and testing of third-party integrations to ensure they are functioning correctly.
  • Troubleshooting and resolving any integration issues.

16. Page Load Speed Optimisation

  • Monthly optimisation of website elements to improve page load speed.
  • Implementation of best practices for speed optimisation.

17. Basic Troubleshooting

  • Troubleshooting and resolving basic website issues as they arise.
  • Support provided via email and phone.

18. Content Updates

  • Up to 5 content updates per month, including text, images, and minor design changes.
  • Additional updates beyond the included 5 per month may incur extra charges.
  • Unused content updates do not roll over to the following month.

19. Image Updates

  • Monthly updates to website images as requested.
  • Optimisation of images for web performance.

20. Email & Phone Support

  • Support provided via email with a 48-hour response time during business hours.
  • Phone support available for urgent issues during business hours.

 

General Terms & Conditions:

21. Service Limitations

  • ‘The Works’ package includes up to 5 content updates per month. Additional updates beyond this limit may incur extra charges.
  • Support is provided during regular business hours. Urgent issues outside of business hours may incur additional charges.

22. Termination and Cancellation

  • Either party may terminate this agreement with 30 days written notice.
  • Upon termination, all services and access will be discontinued.

23. Payment Terms

  • The monthly fee is due on the first of each month.
  • Late payments may result in suspension of services until the account is brought current.

24. Liability

  • The service provider will not be held liable for any direct or indirect damages arising from the use of the services provided.
  • The client agrees to protect and absolve the service provider from any claims, damages, or expenses resulting from the use of the services.

These terms and conditions are designed to ensure a clear understanding of the services provided and the expectations for both parties. Please review and feel free to reach out with any questions or clarifications.