Privacy Policy

Effective Date: 13 July 2026

Privacy Policy

Fifth Studio Design Co. (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, engage our services or communicate with us.

By using our website, you agree to the practices outlined in this Privacy Policy.

1. Who We Are

Fifth Studio Design Co. is operated by:

Natalie Pasnin Designs Pty Ltd, Trading as Fifth Studio Design Co.

ABN: 52 645 043 947

Email: nat@fifthstudiodesign.com.au

Website: www.fifthstudiodesign.com.au

2. Information We Collect

Depending on how you interact with us, we may collect:

Personal Information

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing information
  • Postal address
  • Information you provide through enquiry forms or questionnaires

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • General location data

This information helps us improve our website and services.

3. How We Collect Your Information

We collect information when you:

  • Submit an enquiry through our website
  • Book a meeting through Calendly
  • Contact us via email or social media
  • Become a client
  • Subscribe to marketing communications
  • Interact with our website through cookies and analytics

4. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotes and proposals
  • Deliver our services
  • Process invoices and payments
  • Manage client projects
  • Communicate throughout your project
  • Improve our website and user experience
  • Meet our legal obligations

We do not sell your personal information.

5. Payments

Payments are securely processed through trusted third-party providers including Stripe.

We do not store your credit card details.

Payment providers manage your payment information in accordance with their own Privacy Policies.

6. Third-Party Services

To operate our business, we use trusted third-party platforms including (but not limited to):

  • Stripe
  • Xero
  • Calendly
  • Google Workspace
  • Google Analytics
  • Google Search Console
  • Meta (Facebook & Instagram)
  • Dropbox Sign
  • Mailchimp or other email marketing platforms

These providers may collect or process information on our behalf.

7. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Understand how visitors use our website
  • Measure website performance
  • Improve functionality
  • Deliver relevant advertising where applicable

You can disable cookies through your browser settings, however some parts of the website may not function correctly.

8. Analytics

We use Google Analytics to better understand how visitors use our website.

Google Analytics may collect information including:

  • Pages viewed
  • Time spent on the website
  • Device type
  • Browser
  • General geographic location

This information is aggregated and does not personally identify you.

9. Marketing

If you choose to receive marketing communications from us, we may occasionally send updates, news or promotional content.

You can unsubscribe at any time using the unsubscribe link included in our emails.

10. Storage of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.

Your information may be stored securely using reputable cloud-based service providers.

11. Accessing or Updating Your Information

You may request access to the personal information we hold about you or request corrections if the information is inaccurate.

Please contact us using the details below.

12. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

13. Children’s Privacy

Our website is intended for business owners and adults.

We do not knowingly collect personal information from children.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Fifth Studio Design Co.

Email: nat@fifthstudiodesign.com.au

Website: www.fifthstudiodesign.com.au