Christmas Creative Packages – Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to Fifth Studio Design Co.’s 2026 Christmas Creative Packages, including Holiday Essentials, Festive AF and Merry Everything.
By purchasing a Christmas Creative Package, you confirm that you have read, understood and agreed to the terms below.
1. Package bookings
Christmas Creative Packages are available for a limited time and are subject to studio capacity.
Bookings for 2026 close Friday 27 November 2026, or earlier if our available production capacity is reached.
A booking is only confirmed once full payment has been received.
Packages are allocated production time in the order that completed bookings and required information are received.
Purchasing a package does not guarantee delivery by a particular date unless that delivery date has been confirmed by Fifth Studio in writing.
2. Package inclusions
Your package includes only the deliverables listed on the Fifth Studio Christmas Creative Packages page at the time of purchase.
The available packages are:
Holiday Essentials: Includes the core Christmas creative listed within the Holiday Essentials package.
Festive AF: Includes the Holiday Essentials deliverables plus the additional festive and New Year creative listed within the Festive AF package.
Merry Everything: Includes the Festive AF deliverables plus the additional campaign assets listed within the Merry Everything package.
Package inclusions cannot be exchanged for unrelated services, converted into credit, redeemed for cash or carried over into future projects unless agreed by Fifth Studio in writing.
If you decide you no longer require one of the included assets, the unused portion does not reduce the package price.
3. Package value and savings
Any advertised package value is based on Fifth Studio’s standard pricing if the included deliverables were purchased separately.
Package savings have no cash value and cannot be exchanged, refunded or applied as credit towards another service.
4. Payment
Christmas Creative Packages must be paid in full before work begins.
All advertised prices are exclusive of GST unless stated otherwise.
Where GST applies, it will be added at checkout or shown separately on your invoice or payment confirmation.
Additional work requested outside your selected package will be quoted separately or charged at Fifth Studio’s current hourly rate.
No additional work will be undertaken without approval.
5. What we need from you
To begin your project, you must provide all information reasonably required by Fifth Studio.
Depending on your package, this may include:
- Christmas closure and reopening dates
- Trading hours
- Promotional details or offers
- Approved brand assets
- Logos
- Brand guidelines
- Website information
- Social media details
- Existing copy or messaging
- Images or other content required for your creative
Production does not begin simply from the date of payment if we are still waiting for the information or assets needed to complete the work.
Delays in providing information, content, approvals or feedback may delay your delivery date.
6. Turnaround times
Turnaround times vary depending on the package selected, the scope of your creative and current studio capacity.
An estimated timeframe may be provided once:
- payment has been received, and
- all required information, copy and assets have been supplied.
Christmas projects are scheduled around existing studio commitments and in the order that complete project information is received.
If you delay feedback or supply information late, Fifth Studio cannot guarantee that the original estimated delivery date will remain available.
7. Revisions
Each Christmas Creative Package includes one round of consolidated revisions unless stated otherwise.
A revision round means one complete set of feedback supplied together.
We recommend reviewing your creative internally before sending feedback so all requested changes can be provided at once.
Additional revisions, changes of direction or changes requested after final approval may incur additional fees.
This includes situations where previously approved content, dates, promotions or messaging change.
8. Copywriting
Christmas Creative Packages include light copywriting and copy editing where stated.
This may include refining supplied messaging, writing short headings, calls to action, captions or simple Christmas messaging required to complete the design.
Full campaign copywriting, long-form email copy, strategy, promotional messaging development or extensive rewriting is not included unless specifically stated in your package or quote.
If additional copywriting is required, Fifth Studio may provide a separate quote.
9. Website assets
Where your package includes a website banner or other website creative, the package includes the design and supply of the artwork only, unless website implementation is specifically stated as included.
Uploading banners, updating website content, configuring pop-ups, creating landing pages, installing plugins or making other website changes may incur an additional fee.
If Fifth Studio manages your website and you would like us to implement the creative for you, let us know and we can confirm the cost before proceeding.
10. Email and EDM assets
Where your package includes an email, EDM or newsletter design, the package includes the agreed design and content preparation only unless setup, scheduling or sending is specifically stated as included.
Building or scheduling campaigns within platforms such as Mailchimp, Klaviyo or another email marketing platform may be quoted separately.
Third-party platform fees are not included.
11. Social media assets
Social media creative will be supplied in the agreed format and dimensions.
Posting, scheduling, caption management, community management or paid advertising setup is not included unless specifically stated.
Additional sizes or variations requested after the artwork has been created may incur an additional fee.
12. Final artwork
Final approved artwork will be supplied in the format Fifth Studio considers appropriate for the intended use.
This may include JPG, PNG, PDF or other standard finished file formats.
Editable working files, source files, Adobe files, templates, fonts and internal production files are not included unless specifically agreed in writing.
13. Client-supplied content
You are responsible for ensuring that any logos, photography, copy, trademarks, imagery or other materials supplied to Fifth Studio are approved for your use.
By supplying content to Fifth Studio, you confirm that you have permission to use it.
Fifth Studio is not responsible for copyright, licensing or ownership issues arising from materials supplied by the client.
14. Third-party costs
Package pricing does not include third-party expenses unless specifically stated.
This may include:
- Printing
- Premium stock photography
- Paid fonts
- Licences
- Website plugins
- Email marketing platforms
- Advertising spend
- Developers
- Printers
- Couriers
- Other external suppliers
Any third-party costs will be discussed with you before they are incurred where possible.
15. Changes to the original brief
Your package price is based on the agreed scope and information supplied when the project begins.
If the direction changes substantially after work has started, or new deliverables are requested, Fifth Studio may treat this as additional work.
Examples include changing a promotion entirely, replacing approved messaging, changing campaign dates after artwork is completed or requesting additional concepts outside the original package.
Any additional costs will be confirmed before we proceed.
16. Cancellation and refunds
Because Christmas Creative Packages reserve studio production time and involve custom creative work, payments are generally non-refundable once work has commenced.
If you cancel before work begins, please contact Fifth Studio as soon as possible. Any refund or credit available will depend on whether production time has already been allocated and whether costs have already been incurred.
Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot legally be excluded.
17. Missed deadlines caused by the client
Christmas packages are time-sensitive.
If we request information, content, feedback or approval from you and it is not supplied within a reasonable timeframe, your project may lose its allocated production position.
Where this happens, we will complete the work when the next suitable production time becomes available.
Fifth Studio cannot be held responsible for missed Christmas campaign dates where delays are caused by late client information, approvals or feedback.
18. Accuracy of information
You are responsible for checking all final artwork carefully before approval.
This includes:
- Dates
- Times
- Prices
- Offers
- Contact details
- Website addresses
- Spelling
- Promotional terms
- Trading hours
- Closure dates
Once artwork has been approved, any changes requested due to incorrect information supplied or approved by the client may incur an additional fee.
19. Intellectual property
Once your package has been paid in full, you may use the final approved artwork supplied to you for its intended business and marketing purposes.
Fifth Studio retains ownership of:
- Working files
- Source files
- Draft concepts
- Unused concepts
- Design systems
- Templates
- Processes
- Internal creative materials
Any third-party fonts, imagery, templates or other licensed assets remain subject to their original licence conditions.
20. Portfolio and promotion
Unless otherwise agreed in writing, Fifth Studio may display completed work in our portfolio, website, social media, presentations, awards submissions and other promotional materials.
If your campaign is confidential or cannot be publicly shared before a certain date, you must let us know before work begins.
21. Confidential information
Fifth Studio will take reasonable steps to keep confidential information supplied as part of your project private.
This does not apply to information that is already publicly available, required by law to be disclosed or approved by you for publication.
22. Communication
Project communication and feedback should be provided through the communication method nominated by Fifth Studio.
Where multiple people are involved on the client side, we ask that feedback is consolidated before being sent to us.
Fifth Studio may rely on instructions provided by your nominated contact as approval to proceed.
23. Studio availability
Fifth Studio may temporarily close over the Christmas and New Year period.
Our own studio closure dates may affect when additional revisions or late requests can be completed.
Any work requested after final delivery is subject to studio availability and may not be completed before Christmas.
24. Acceptance of these terms
By purchasing a Fifth Studio Christmas Creative Package, paying an invoice or approving us to commence work, you agree to these Terms & Conditions.
If you have any questions about what is included in your package, please contact Fifth Studio before purchasing.
